Terms & Conditions.
Your Order – Terms and Conditions
Thank you for your order through the Showerella Website at www.showerella.com, which is owned and operated by Showerella & Co. Ltd. Please review these Terms and Conditions. Your use of the Website or purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
Availability of goods
At the time of placing your order, all of the items in it are in stock at our Despatch Centre, according to our stock inventory system. Items marked as ‘pre-order’ are excluded, as are certain items that are shipped directly from our partners to you. Very occasionally due to an inventory system error, one or more of your items will be unavailable. In this instance, you will be refunded for the item(s) and any remaining items will be shipped to you.
Occasionally we will offer special promotions to our customers. This can include a gift with purchase, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only, and no rainchecks are available.
Goods are shipped from our dispatch center in England, United Kingdom. We aim to ship your order the next business after it is received. Please allow longer during peak times and clearance sales. You will receive an email from us when we ship your order, including a tracking number for your delivery, where applicable. Items that are marked as ‘pre-order’ will be shipped when the stock is received into our warehouse. Orders containing pre-order items will be delivered in one shipment when the pre-order item is available.
Your order will be delivered through Royal Mail in most cases. The delivery time to your destination will vary according to your postcode. Full details can be found at www.royalmail.co.uk. Please allow extra time for post deliveries at peak times e.g. Christmas. Showerella does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). A signature may be required for delivery. If no one is available to sign for your parcel, a card will be left for you advising you of your pick-up options. Royal Mail will return your order to Showerella if you do not arrange to pick it up promptly. Should this happen, you may be required to pay a return fee for re-delivery. Showerella does not accept any responsibility for goods once Royal Mail, including any loss or damage in transit, has collected them. Showerella will make no reimbursement in such cases unless you have chosen our Insured Post option, which includes insurance for your goods. In this case, we will submit an investigation with Royal Mail and your goods will be replaced or reimbursed on completion of this investigation. Postage will not be reimbursed.
You are welcome to return any of our items within 7 days of receipt if you change your mind or if you have no use for an item. Please package up your item securely and ship it by registered post or courier to Showerella Returns, 6/131 Beulah Road, Surrey CR7 8SJ, with a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging. Only then will we process a refund to your original method of payment. We do not offer exchanges. If you received free shipping on your item, the cost of shipping the item to you will be deducted from your credit amount. Some items are not returnable due to change of mind, including, but not limited to, custom or special order items, pre-ordered items and items sold by our partners. If you have purchased items on clearance or at a sale price, no refunds will be given if you have simply changed your mind or have no use for the item.
If you believe your item is faulty please contact our Customer Service team for advice. We will repair, replace or refund (at our discretion) items that are considered faulty, according to our obligation by law. For further information regarding returns please read our Customer Service page, which forms part of these terms and conditions.
Customs and Import Duties
Orders with a delivery address outside the EU may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges as well as costs for customs clearance etc. must be borne by you as the importer of the goods. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for further information.
Changes and Cancellations
Orders once placed via the Showerella website are considered final. Should you wish to add an item after placing your order and before it is shipped please contact our Customer Service team as soon as possible. Please note that we may not be able to refund your order should you wish to cancel or change it, however, a store credit may be offered for future use.
Despite our best efforts, our Website may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, photographs, pricing, and availability. To the extent permitted by law, Showerella reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
When you create an account on our Website your data is stored on Showerella’s secure server. You will receive newsletters and other promotional material from Showerella, which you can opt out of by clicking ‘unsubscribe’ on a newsletter or contacting our Customer Service team. Your data will not be shared with any third party.
We warrant to you that any Product purchased from us via the Website is of satisfactory quality and reasonably fit for the purposes for which products of the same kind are commonly supplied. To the fullest extent permissible pursuant to applicable law, we disclaim all other conditions, representations, statements, and warranties, either express or implied (whether by common law, custom, statute or otherwise).
Our liability for losses you suffer as a result of us breaching this Contract is strictly limited to the net purchase price of the Product you purchased (excluding taxes and delivery costs).
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you; or any liability which cannot be excluded or limited under applicable law. You expressly agree that your use of and browsing of the Website and the use of Website Content are at your own risk
Subject to the above, you agree that we shall not be liable for (a) any direct loss, claim or damage; (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind that are not directly associated with the incident that caused your claim; or (c) any loss of profit or loss of savings or loss or corruption of data (in each case whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Website or the Website Content; (ii) these Terms and Conditions (iii) the Products (iv) any failure or delay in the use of any component of the Website, the Website Content or any service including, without limitation, any unavailability of the Website, the Website Content or the services irrespective of the duration of any period of unavailability; (v) any use of or reliance upon any Website Content or any other information, material, software, products, services and related graphics obtained through the Website, in all cases even if we have been forewarned of the possibility of such loss or damage.
We shall not be liable for any loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions by reason of any event or circumstance beyond our reasonable control, including, but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.
Laws applicable in your country of residence may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect your computer equipment or any other property when using or browsing the Website. The downloading or other acquisition of any Website Content through the Website is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such Website Content.
We may remove the Website or cease the provision of any of the services available through the Website at any time in our sole discretion for any reason whatsoever. We may terminate your access to the Website for any reason in our sole discretion at any time with or without notice.
Data Protection and Privacy
This agreement shall be made under the laws of England and subject to the jurisdiction of the courts of England and Wales.